Refund and Returns Policy for Pettasty Pet Shop

Effective Date: August 14, 2025

1. Introduction

At Pettasty Pet Shop, your satisfaction is our top priority. If you’re not fully happy with your purchase, this Refund and Returns Policy outlines how to return items and request a refund. Please read carefully to understand your options and obligations.

2. Return Eligibility

We accept returns if the following conditions are met:

  • Product is unused, in original packaging, and resalable.
  • Return is requested within 30 days of the purchase date.
  • Item is not on sale, clearance, or marked “non-returnable.”
  • Proof of purchase (e.g., order confirmation or receipt) is provided.

3. How to Return a Product

  1. Contact Us: Email info@merasopic.com or call (555) 123-4567 with your order number and details of the product you wish to return.
  2. Return Instructions: If approved, we will send you return instructions. Customers are responsible for return shipping unless the item is defective or sent in error.
  3. Return Shipping: Please package your item securely and send it to the address below:
    Pettasty Pet Shop
    1234 Bark Street, Woofville, CA, USA

4. Refund Process

After we receive and inspect your return, if it meets the eligibility criteria:

  • Refund Method: Refunds are issued to the original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or processor.
  • Partial Refunds: May be granted if items are used, opened, or returned in non-original condition.

5. Exchanges

We do not offer direct exchanges. If you need a different product, please return the item for a refund and place a new order separately.

6. Non-returnable Items

The following items cannot be returned or refunded:

  • Items marked “Final Sale” or “Non-returnable.”
  • Opened perishable goods (e.g., food, treats).
  • Customized or made-to-order products.

7. Damaged or Defective Products

If your order arrives damaged or defective, contact us within 7 days of delivery. We will arrange for a return and provide a full refund or replacement at no additional cost.

8. Order Cancellations

To cancel an order, please contact us immediately. Orders can only be canceled before they are processed for shipping. Once shipped, you must wait to receive the item and follow the return process.

9. Effective Date

This Refund and Returns Policy is effective as of March 14, 2025. Pettasty Pet Shop reserves the right to update or revise this policy at any time. Changes will be reflected on this page with a revised effective date.

10. Contact Us

If you have any questions or need assistance with a return, please contact us:

Street: 1234 Bark Street, Woofville, CA
Email: info@merasopic.com
Phone: (555) 123-4567
Website: https://merasopic.com