Sales Policy for Pettasty Pet Shop

Effective Date: August 14, 2025

Introduction
At Pettasty Pet Shop, our mission is to deliver not only high-quality pet products but also peace of mind to our customers. This Sales Policy outlines the terms and conditions governing purchases made through our physical store or online platform. From pricing and availability to cancellations and refunds, we aim to create a transparent and positive shopping experience that reflects our commitment to customer satisfaction and ethical pet care.

1. Product Availability
All items listed on our website are subject to availability. While we regularly update our inventory, certain products may become temporarily out of stock or discontinued without prior notice due to supply chain fluctuations or high demand. In the event that an item you ordered is unavailable, we will notify you immediately and offer you one or more of the following options:

  • A replacement or similar product of equal value
  • A refund for the unavailable product
  • An estimated restock date, with the option to wait or cancel

We appreciate your understanding and aim to restock popular items promptly.

2. Pricing
All prices on our website are listed in US Dollars (USD) and include any applicable taxes unless otherwise stated. Product prices are subject to change at any time due to market conditions, supplier pricing, or promotions. However, the price you see at checkout and pay is final once your order has been confirmed. Any active promotions, discount codes, or special offers will be reflected at checkout if valid. Please ensure promo codes are entered correctly and within the validity period.

3. Order Confirmation
Once your order is successfully placed, you will receive an automatic confirmation email that includes:

  • Your order number
  • A detailed list of items purchased
  • Billing and shipping address
  • Order total and applied discounts (if any)

Please note that this confirmation serves as an acknowledgment of receipt but does not guarantee final approval until your payment is verified and the product is confirmed in stock. If there are any discrepancies or changes, we will reach out to you promptly.

4. Shipping & Delivery
We aim to process all orders within 1–2 business days. Shipping times depend on your selected shipping method and location. Standard domestic shipping usually takes 3–7 business days. Expedited options are available at checkout. Once shipped, a tracking number will be sent to your email so you can monitor the delivery status in real-time.

Please refer to our Shipping Policy for more detailed regional and international delivery guidelines, carrier information, and handling charges.

5. Refunds & Returns
We strive to ensure your complete satisfaction. If a product does not meet your expectations or arrives damaged or incorrect, you may initiate a return within 30 days of receiving your order. The product must be:

  • Unused and in original packaging
  • Accompanied by the receipt or proof of purchase

Returns due to defects, damage during transit, or wrong items sent will be fully covered by us, including return shipping. For all other returns, shipping costs may apply. Refunds are typically processed within 7–10 business days upon receiving the returned item. Please refer to our detailed Return and Refund Policy.

6. Sales Tax
Sales tax will be automatically calculated and applied during checkout based on your shipping address and applicable local tax regulations. The total cost, including taxes and shipping fees, will be shown before you complete the transaction. We comply with all federal, state, and local tax collection laws applicable to our operations.

7. Order Cancellations
We understand that plans change. You may cancel your order within 12 hours of placing it or before the order is marked as “shipped.” Once shipped, cancellations are no longer possible, and the standard return process applies. To cancel, contact our customer support team promptly with your order number. Refunds for canceled orders are issued to the original payment method.

8. Payment Methods
We accept a wide range of payment options for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • PayPal: Secure and encrypted transactions
  • Gift Cards: Pettasty e-Gift Cards (redeemable online only)
  • Apple Pay / Google Pay (on mobile checkout)

All transactions are protected using industry-standard SSL encryption for your privacy and security.

9. Fraud Protection
To protect against fraud or unauthorized transactions, we may perform identity or payment verification for suspicious or high-value orders. Pettasty reserves the right to cancel any order that cannot be validated or verified. If this occurs, we will notify you immediately and issue a full refund.

10. Policy Updates
This Sales Policy may be updated from time to time to reflect changes in our services, pricing structure, or regulatory requirements. The most recent version will always be available on our website, and the effective date at the top will be updated accordingly. We recommend reviewing this page periodically to stay informed.

Contact Us
If you have any questions or need further clarification about our Sales Policy, feel free to get in touch. We are happy to help!

Street: 1234 Bark Street, Woofville, CA, USA
Email: info@merasopic.com
Phone: (555) 123-4567
Website: merasopic.com
Business Hours: Monday to Friday, 9 AM – 6 PM (PST)