Refund and Returns Policy of Merasopic

Effective Date: January 7, 2025

At Merasopic, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy to ensure a smooth experience. Please read the following terms carefully.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • The product must be in the same condition that you received it.

Certain items, such as perishable foods or custom-made products, may not be eligible for return. Please review product descriptions for any specific return exclusions.

2. How to Request a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@merasopic.com or call 318-244-4323 to initiate a return request. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization and further instructions on how to return the product.
  3. Shipping the Return: Please ship the item back to us using a secure and trackable method. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged items).

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Refund Timeframe: Please allow up to 7-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
  • Partial Refunds: In some cases, such as if the product is not in its original condition, we may issue a partial refund.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a return, replacement, or refund, as appropriate.

5. Non-Returnable Items

For the safety and quality of our products, the following items are non-returnable:

  • Perishable food products (e.g., fresh ingredients, chilled items, etc.)
  • Custom-made or personalized products
  • Gift cards

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.

7. Cancellations

If you wish to cancel your order, please contact us immediately at info@merasopic.com. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once the order is shipped, you will need to follow the return process outlined above.

8. Customer Support

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:

Thank you for shopping with Merasopic. We are committed to ensuring that your experience is as smooth and satisfactory as possible.